Elected offices
Water and Sewer Utilities
Customer service office:
City Hall
Hours: 8 a.m. to 5 p.m.
Monday through Friday
Phone: (574) 773-4623;
call (574) 773-8400 for
after-hours emergencies
Protect our sewers from debris,
and we'll maintain our water
quality and the environment
Water department
Wastewater treatment facility
Ordinances and useful info
Utilties customer service
Customers of Nappanee's water and sewer utilities are encouraged to pay their bills at City Hall. A drop slot for after-hours payments is available next to the entrance on the east side of the building.
If you have any questions about water and sewer, please the utilities office at (574) 773-4623 weekdays from 8:00 AM to 5:00 PM or by email..
Water department
We maintain the highest level of quality for our community's drinking water. If you have any questions or concerns, please contact our office right away. Each year we publish a water quality report to assert our compliance with federal clean water standards.
Water main breaks, hydrant problems and other issues should be reported immediately by the utilities office at (574) 773-4623 during business hours or the emergency services dispatch center at (574) 773-8400 on nights or weekends. Our staff will make contact with you to assess the problem and determine the best course of action.
Wastewater treatment facility
Nappanee's sewer system is top-notch because of its wastewater treatment facility. The highly technical process removes most contaminants from water before it is returned to the environment.
You can help maintain our investment. Nappanee has a specific sewer use ordinance describing what can be sent into the system. You can read more about the damage debris and contaminants can do to the system and the enivronment by clicking here.
Problems with sewage backup into homes should be reported immediately by calling our by the utilities office at (574) 773-4623 during business hours or the emergency services dispatch center at (574) 773-8400 on nights or weekends. Our on-call staff will return your call to collect information and begin to address the issue. If city lines are clear, however, the property owner will need to enter into a private agreement with a plumbing contractor to fix any problem.
City ordinances and useful information
City utility customers will find answers to many questions in the following documents:
• The sewer use ordinance details the agreement customers make to the city;
• City of Nappanee rate ordinances for sewer and water utility use;
• The utility department maintains an annual water quality report, which you can read more about below;
• A long-term control plan has been developed to address issues with the city's wastewater and stormwater infrastructure, explained in greater detail below; and
• Useful, do-it-yourself repair tips are available by clicking here.
Water quality report
Each year, in compliance with the federal Clean Water Act, Nappanee publishes its water quality report. This open assessment of our community's water quality assures customers about the product they are receiving when they turn on the tap.
This report includes information about any contaminants found in the water supply during the previous 12 months, identifies the source of contamination, and gives guidance to the reader about the maximum contaminant levels allowed by the U.S. Environmental Protection Agency.
If you have any questions about the report, or concerns about the taste, odor or clarity of city water, please contact the utilities office at (574) 773-4623.
CSOs and environmental awareness
Plenty of information has been shared with city residents across the country about combined sewer overflows and their impact on the environment. These primative designs in wastewater treatment lines allowed for storm runoff to enter public waterways — streams, rivers and ditches. Of course, we understand the importance of limiting the presence of harmful bacteria like e.Coli in our environment and now take steps to keep storm sewers and wastewater separate.
Nappanee has a long-term control plan to address these types of issues and protect our natural resources. We have discharge points in the Berlin Court Ditch, but we are systematically approaching the issue to prevent dangerous discharges while being mindful of the expense to taxpayers.
Please direct any questions or concerns about the environment to our office.
Help keep our lines clear!
Rags. Plastic bottles. Styrofoam. Baby wipes. All of these solid items and more can clog the lines and create hazardous backups into residential basements. These repairs to city infrastructure can be costly for taxpayers, and it takes away time our street and utilities departments can spend on other improvements.
Take time to read the city's sewer use ordinance, which obligates customers to protect the system and use it appropriately.
Please don't flush any item that can potentially block a pipe. Also, be wise about what you send down the sink drain — metals like mercury and silver, household cleaners, petroleum products and other chemicals can severely impact the wastewater treatment facility's ability to clear out any contaminants.
For the health of our families, our community and our environment, please help us use our system correctly!