|Water and sewer
Customer service office:
Hours: 8 a.m. to 5 p.m.
Phone: (574) 773-4623;
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Utilties customer service
If you have any questions about water and sewer, please the utilities office at (574) 773-4623 weekdays from 8:00 AM to 5:00 PM or by email..
Water main breaks, hydrant problems and other issues should be reported immediately by the utilities office at (574) 773-4623 during business hours or the emergency services dispatch center at (574) 773-8400 on nights or weekends. Our staff will make contact with you to assess the problem and determine the best course of action.
Wastewater treatment facility
You can help maintain our investment. Nappanee has a specific sewer use ordinance describing what can be sent into the system. You can read more about the damage debris and contaminants can do to the system and the enivronment by clicking here.
Problems with sewage backup into homes should be reported immediately by calling our by the utilities office at (574) 773-4623 during business hours or the emergency services dispatch center at (574) 773-8400 on nights or weekends. Our on-call staff will return your call to collect information and begin to address the issue. If city lines are clear, however, the property owner will need to enter into a private agreement with a plumbing contractor to fix any problem.
• The sewer use ordinance details the agreement customers make to the city;
• The utility department maintains an annual water quality report, which you can read more about below;
• Useful, do-it-yourself repair tips are available by clicking here.
Water quality report
This report includes information about any contaminants found in the water supply during the previous 12 months, identifies the source of contamination, and gives guidance to the reader about the maximum contaminant levels allowed by the U.S. Environmental Protection Agency.
CSOs and environmental awareness
Nappanee has a long-term control plan to address these types of issues and protect our natural resources. We have discharge points in the Berlin Court Ditch, but we are systematically approaching the issue to prevent dangerous discharges while being mindful of the expense to taxpayers.
Please direct any questions or concerns about the environment to our office.
Recently, stringent mercury regulations have been imposed on the City of Nappanee wastewater facility discharge whereby the City is required to implement a mercury Pollutant Minimization Program Plan (PMPP) to reduce mercury that is transported to the wastewater treatment facility for treatment. Mercury can make its way into the city’s sewer system and treatment facilities from multiple sources – even by way of rainfall that is later transported to the City’s wastewater facility for treatment. Some mercury contributions to the City’s sewer system are, however, under our control. So, the City requests that all residents and businesses lend a hand to eliminate sources of mercury that may enter the sewer system and waterways. For example, thermometers, lights, dental amalgam, batteries, and switches may contain mercury. If you are aware of items that contain mercury in your home, please take these items for disposal to the Elkhart Residential Household Hazardous Waste Collections Site which is located at the Elkhart County Correctional Facility near the intersection of County Road 7 and County Road 26. Please be advised that collection is limited to the first Saturday of the month from 8:00 AM to 3:00 PM. If you should find items containing mercury in your business, please contact your waste management provider for disposal options. If further information is desired on items containing mercury or disposal options, please click the links below for more information.
Help keep our lines clear!
Take time to read the city's sewer use ordinance, which obligates customers to protect the system and use it appropriately.
Please don't flush any item that can potentially block a pipe. Also, be wise about what you send down the sink drain — metals like mercury and silver, household cleaners, petroleum products and other chemicals can severely impact the wastewater treatment facility's ability to clear out any contaminants.
For the health of our families, our community and our environment, please help us use our system correctly!